Your Privacy Is Our Priority

cek33 ("we", "us", "platform") is an online entertainment and gaming service provider. This Privacy Policy ("Policy") applies to all users ("you", "your") who access cek33's website, mobile interface, or any related services.

The purpose of this Policy is to clearly inform you about what personal information cek33 collects, why it is collected, how it is used and stored, and what rights you have over your information.

By using our platform, you are considered to have read and accepted the terms of this Policy. This Policy may be updated from time to time, and the latest version published on the platform after any changes will be considered the version in effect.

2.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account on cek33, log in, or contact us. This includes:

• Full name and date of birth
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transactions)
• National ID card or passport details for identity verification
• Messages sent to support and the content of your communications

2.2 Automatically Collected Information

When you use cek33, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device details
• Logs of your activity on the platform and pages visited
• Session information obtained through cookies and similar tracking technologies
• Data relating to transaction time, amount, and transaction type

2.3 Information Received from Third Parties

We may collect additional information from trusted third parties for the purpose of identity verification or fraud prevention. Such collection is always carried out in compliance with applicable laws and regulations.

cek33 uses collected information for the following legitimate purposes:

• To create, manage, and secure accounts
• To process deposits, withdrawals, and payments (via bKash, Nagad, Rocket)
• To provide customer service and technical support
• To prevent fraud, money laundering, and other illegal activities
• To improve platform performance and introduce new features
• To ensure responsible gaming and implement self-exclusion measures
• To meet legal obligations and satisfy regulatory requirements
• To keep you informed about relevant cek33 promotions, bonuses, and updates

We never sell your information to third parties for commercial purposes.

4.1 What Are Cookies?

Cookies are small text files stored in your browser. cek33 uses cookies to keep the platform running smoothly and to improve your browsing experience.

4.2 What Cookies Do We Use?

• Essential Cookies: Required for managing login sessions and security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform performance.

You can control cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.

5.1 Sharing Information with Third Parties

cek33 may share information in the following limited circumstances:

• With payment processors (only the information necessary to complete a transaction)
• With identity verification and anti-fraud service providers
• With IT infrastructure and cloud hosting partners
• With regulatory or law enforcement agencies upon request due to legal obligations

In all these circumstances, cek33 ensures that the relevant third party complies with appropriate data protection standards.

5.2 What We Do Not Do

• Your information is never sold to advertisers or marketers.
• Third parties are not permitted to build personal profiles without your consent.
• Information is not shared with anyone without a relevant agreement or legal obligation.

cek33 employs industry-standard security measures to keep your personal information protected. The key components of our security framework are:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Firewall & Intrusion Prevention: Our servers are protected by advanced firewalls and security monitoring systems.
• Two-Factor Authentication: Two-step verification is implemented to protect accounts.
• Limited Access: Access to user data is granted only to those who need it.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.

cek33 retains your information only for as long as necessary. Retention periods are determined based on the following:

• All relevant information is retained while your account remains active.
• Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud investigations.
• Financial transaction records are retained for as long as required under applicable law.
• Information retained for marketing or communication purposes will be deleted if you withdraw your consent.

As a cek33 user, you have the following rights over your own personal information:

• Access: The right to know what information is held about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to your information being used for marketing purposes.
• Data Portability: The right to receive a copy of your information in a structured format.
• Restriction of Processing: The right to request that processing of your information be limited in certain cases.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time after verification. However, in some cases it may not be possible to fulfill all requests due to legal obligations.

cek33 services are intended solely for persons aged 21 or above. We do not knowingly collect information from any minor.

An age verification process is in place at the time of registration, and identity documents may be used to confirm age when needed. If it is found that a minor's information has been collected by mistake, that account will be closed immediately and the relevant information deleted.

If you believe a minor is using cek33, please notify us at [email protected].

The cek33 platform uses the services of payment gateways and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt). These third parties have their own privacy policies and are responsible for the processing of your information on their platforms.

cek33 does not control the privacy practices of third-party services and is not responsible for their policies. It is recommended that you read their own privacy policies before using their services.

cek33 reserves the right to amend or update this Privacy Policy at any time. If any significant changes are made, we will:

• Publish a notice on the platform.
• Send a notification to your registered email (if the change is significant).
• State the date of the updated policy at the top of the page.

Continued use of the platform after changes are made will be taken to mean you have accepted the new policy. It is therefore recommended that you review this page from time to time.

For any questions, complaints, or requests regarding this Privacy Policy, please contact the cek33 support team. Our team is available 24/7 to assist in both Bengali and English.